Bad handling of valuable client

My partner had an accident on the 10th of February 2023. We not going to pay the excess amount as this was not his fault. The lady that caused drove over a solid white line hit him while his car was stationary. Miway insurance handling of this claim is totally disgusting. We been **** to its gone from one department to another. I have a long trail of paper work. Claims, Legal and 3rd party never call you back, they don't email you either. I would never recommend anyone take insurance with Miway Insurance. As a client of Miway Insurance for over 8 years all premiums have been paid on time. We will be laying a complaint with Ombudsman. As soon we can will move to better insurer who values loyal clients. Be aware when lodging a third party through Miway. As all they care about is that you pay your excess