Bad expirience

<p>Hi , My name is Mbali Portia Molusi ( ********** 271081)</p> <p>I was involved in a car accident on 27/05/2017 at home. I called in to report the incident, I was told claims dept is available on Mon-Fri. Logged a claim online got a case number .Called on 29/05/2017 spoke to tsepo from claims department whowas not so helpful advised me the case will be allocated to someone . Waited for the call nothing called again 5 hours later , spoke to a lady who put me through to Assesing dept gentlemen assisted by booking my car for assestmest of which Tsepo from the initial call did not do the means to check if my vehicle is booked or not . Took my car for assessment at RARC .My case was allocated to Makhosazana Thwala , called her phone rings and voicemail , sent her an email requested assistance from her and wanting to know way forward regarding my case , no response from her . Called again today 30/05/2017 to get information and do follow up gentlemen i was through , kept asking me questions that were not answered of which I had answered question yesterday when i called twice already which is very fustrating because if there was more information required the company was supposed to call me instead and get the required information needed, he further asked me if i went to SAPS,ofwhich no one advised me to do that . He told me I do not qualify for R1000 .00 DISCOUNT ! That doesnt make sense because i logged my claim via my mobile miway app and from what I know i do qualify ! This claim process has been so fustrating to me as it is easy for MIWAY to debit my account every month for the past 2 years if im not mistaken i have never claimed before and after so long this is the kind of treatment I get?!</p> <p>God Knows how long this process will take and it hurts me tosee my car the state it is in currently , no one is there to assist and keep me on the loop . Its been two days already and it feels like a life time because I dont know whats happening im kept in the dark. All I want is to get my car fixed ASAP and once that is done I will sure cancel my policy with miway !!! Anotther thing i called like two months ago requested the "mi alert" service to be added on to my policy even today I still have'nt recieved a call regarding it !!!!</p> <p> </p> <p>I AM DONE WITH THIS COMPANY ALL I NEED NOW IS MY CAR TO BE FIXED AND MY CLAIM TO BE HUSTLE FREE AS YOU ADVERTISE IT ON MEDIA!!!!</p>