Bad experience with miway and bradbury autobody

I experienced a very bad service from Miway.This started from the day i claimed, i was promised by Fortunate that a towing truck will come to tow my vehicle but i waited hours and no truck came. When i phoned again for an update, i was told fortunate has already went home. I spoke to about 11 consultants transfering me from one department to another until i requested to speak to a manager. I had to buy airtime with the money i didnt have in order to get assistance. The manager finally helped me and the towing truck came around 18:00, bear in mind my claim was lodged around 13:00. Finally my car was towed to Polokwane from Burgersfort (there’s a lot of panelbeaters around burgersfort). This was the beginning of a long Nightmare, its been more than 2 months now, of me pushing the panelbeater to fix my car with no assistance from miway. My car was towed in May, now is July and i still dont have my car. When i call miway for help, they keep putting me on hold, promising to call me back but never do. I think i know most of the consultants at miway claim department. Now finally after spending the whole week pushing the panelbeater to fix my car, they finally tell me its ready to be collected. I stay in Burgersfort and the car was towed to a panelbeater in polokwane, now im told i need to collect my car in polokwane, with what transport? They left all the panelbeaters around burgersfort and took my car to plk. When i asked miway to tow it back to burgersfort, im told they cant, i need to pick it up. So i need to apply for loan to pay R4000 access and pay to travel to another city to collect my car. I also received a message that my car was collected today but i haven’t collected it.This has been the longest and most stressful insurance claim i‘ve ever experienced.