Bad experience with Miway

I had a very bad experience with Miway. My son was in an accident on 2 June 2018. A lady from Zimbabwe fluctuated into our car. We went to the Park Road Police Station the very same day with the third party involved. On Monday 4 June 2019 I registered the claim and the consultant informed me that we are responsible for the access fees and the fact that our son was not listed on the insurance. I spoke to the third party and their admit that the wife caused the accident. They spoke to us and insured us that they insurance will pay for everything. Miway requested the policy number from the third party but still insist that we must pay the R8950 before the service provider can proceed with repairing our vehicle. It is now almost one year and Miway still refuse to pay out the claim. The reason why they insisted for R8950 it is according to them my son's driver's licence is younger than 5 years and my son is younger than 25 years.