Bad experience roadside assistance

What a bad experience I had today in the rain.i needed roadside assistance as my car cut out and could not start. The tow truck company by the name of ******s drove pass me a pulled off to assist me,we could not get the car started and had to arrange for a tow truck the gentlemen told me they are on the panel and I need to call to get authorisation for them to tow me. I called the roadside assistance department spoke to a gentlemen who assisted me he log the claim and also spoke to the service provider that Gave him all the details of the company a few minutes later I got authorisation for them to tow me. Not even 3 minutes later I received a message that yumna is on her way.i called the roadside assistance department again and they told me they authorize that Claremont towing will assist me where ******s already got the authorisation and car was already been process to be towed and I told the gentlemen that answered the call that everything was already authorised with the towing company and I'm not going to be liable to pay for 2 call outs he then told me no need to worry there was a miss communication with the despatches and ******s towing can tow the vehicle.not to long ago a receive another SMS stating that Yusuf is on his way to assist me. I received a call from the departch department and she spoke to the driver of ******s towing to give the go ahead. I stood in the rain for 45min getting this vehicle to be towed away luckly it was not at a dangerous area I'm really thinking of changing my insurance as it's not the 1st time this happens with the same insurance company. ******s towing service was great, Steven the driver I take my hat off for him