Bad experience ever

On my very first claim experience. I had an accident of The 10th of January, till to date my car is still being fixed. Took miway a whole month to start communicating with me and only when I am the one who called to check how far was my claim. Recently called to complain about transport fees to and from work. They suggested Uber which did not work for me and I called to complain and the final answer was "take money that you will use to pay your access fee and use it for transport".... Still on solution. It is very easy to join MiWay but claims are a huge stress. They have not even updated me once on how far is my car at the panel beaters since it's been gone, I have to call the autobody myself yet it was MiWay that authorized them. Worst experience ever