Bad Experience

I was involved in an accident on the 5 of May 2023 .Little did I know that was the beginning of a long and terrible experience. The fact that it was not even my fault makes it worse . I felt like my insurance threw me into the lions den and even when I reached out for help I was unsuccessful. So for 6 weeks without any form of transport for as a single mom this was a nightmare, as a result of empty promises from the garage (Vaal Auto Body Vereeniging) that my own insurance told me to take the car to for repairs .and initially I was told 2 weeks max the car will be fixed ,which never happed, so I advised Miway mumber of times to please interverne so that this is sorted however didn't get any help. Instead they contact me regarding the access of which I didn't have issue with because the other driver was willing to cover it seeing that she acknowledged her fault, but Miway canceled that arrangement we made with the other driver not to pay me anymore and pay Miway directly, so whats the use of the monthly debit orders when I get into an accident I still suffer so much costs (having to organize transport for long while my car was at the garage ) and now trying to organize access because the other driver unfortunately doesn't have insurance and unemployment