Bad customers service once again

<p>Im at the time of policy renewal for the year and as usual the premium just goes up without consideration of my good record. four years with miway and have never claimed nor been late on payment. Last week i called in, and the lady (forgot her name) said she will assign a senior consultant to call me. no one called. before that i logged a "call me back" query using the app, received the reference number but no one called me!!!! till today still waiting, I guess it's time too look else where for a better insurance </p>