Bad customer services

I was warned about MiWay customer service ,its horrible I've experienced it . Every time you request a call back they never call ,yesterday i wanted to make a claim and had few questions regarding MiWarranty i was chatting to a lady named Nkele Molele and promised to call back she never did .3 months ago same thing happened ended up paying cash .When you call them in the middle of the conversation the phone cuts and they don't bother to call back .