Bad Customer Service - No Feedback

I lodged a claim (C663451) on the 14th sepetember and Ms Lebogang Ledwaba was assigned to handle my claim. Ever since then she has made no effort to communicate the status of my claim and she has not responded to the e-mail I sent her. every time when I call to enquire about my claim I always talk to different consultants. This is definitely not insurance done Miway. The Incompetence of your consultants leaves a lot to be desired. my claim has been through the validation process for well over 2 weeks now and Ms Ledwaba doesn't care a foot to pick up a phone and let me know what could be delaying the process. I am utterly disgusted by this kind of treatment from Miway.