Bad Customer Service from Miway

This company is becoming the worst in the insurance sector. My geyser broke in March 2023 and only got replaced in December 2023 but I was left with a hole in my wall and waiting for it to be fixed. This after I had to constantly follow up and scream on the phone with their staff. In January 2024, I had an underground leak by my back door. They sent out a service provider who dug holes and made 3 huge holes in my stoep and one in the wall. Still not fixed and we are now in May 2024 already. They were just too happy to get a good review from me and then left me and my property in the state that it is today. I have been requesting for assistance since January 2024 and their response is all the same, "The complaint was escalated to the claims agent". I got more stress from this company than anything else.