Bad customer service from Miway

On 1 February 2023 i received a call for a Miway insurance quote. The agent compared my multiplex with my existing policy with santam .After collecting all my current info he then gave me a quote for insurance by them. The quote was cheaper than i am currently paying by santam. I accepted the policy. The agent told me to contact santam and cancel my policy with them and my policy with miway will commence on 27 February 2023. I contact santam and they gave me a new lower quote which i accepted. I contacted miway to inform them of the new situation and asked them to cancel the miway policy telephonically . Miway then directed my call to a representative to speak to and cancel my policy. I was informed that the representative was busy and would call me back. I am Still waiting for them to contact me. I also sent emails to them but have received no reply yet. This is totally unacceptable. If this the manner in which they treat their clients ? I am sorry to say that i will never do business with them ever again.