bad customer service

Don't ever trust anything comes from this company since they written off my car on 29 july 2019 until now i have to follow up on them still they do jump up and down. Simple story my car went over the stone it was around 12-1pm came from work. After the incident the lower control arm on driver side went off , what i noticed that time around because the car couldn't moved anymore and the environment which i was stucked it was dangerous too. I phoned insurance when i stacked in that situation obviously they send a tow truck straight away and sent me UBER voucher to get home it was sound good since it was seemed that act on my matter. Three days after the incident i received car hire for the month that was okay because i need to work and get transport to get home and work. A month after the incident the insurance told me i have to return the car hire and i am responsible for car hire payment. Now i started suspected that something FISH with this insurance company. Soon as returned car hire they told me my driver license is invalid i asked them do they have right people to validate the driver licence they say yes. Soon the drop the call they reject the claim since my driver license its international driver license by the way the story went bitter in my heart and i decided to contact the embassy but the embassy told me i have to go to the country to the country so that they can validate. I had to book flight accommodation to go there September 18 -23 i went away since i know what is comply means. I brought the validation letter from the country issued driver license but the insurance never wanted to take it. But story turn against me again they want embassy to do again i stayed humble and calm since they still busy take PREMIUM OF WRITTEN OFF CAR. They booked a ticket from whenever i reside to the embassy i went in with someone who represent the insurance company they found the license is valid. They busy asked me why should have driving license valid for 5 years not 3 years? Just remain silent but the guy said from embassy can we quick pass by their office in Santon i went there and they said they will see what they can do on the matter since i have more than one car in my insurance so sad.

I told them can they pay my claim and collect my car they said its what they will think to do since they told me the repairing of my car is R82K. They got back to me and pay some coins in my account i then put much effort to collect my car from them. Since the car to repair it impossible on what surprised me. I left the car papers to them force me to reprint from the traffic they can also still keep car papers and keys service book and keep take their premium.

Now since i spent a lot of money in 5 months of claim who will be responsible to pay!!???

Since they still run away from their responsibility then i never cancel my policy with them i need them to pay my cost. Do you guys have idea what you made me to go through???

ON TOP OF EVERYTHING YOU BUSY ENJOY HAVE PREMIUM