ND
Nozipho D
1 reviews | Active since Sept 2012
10 Mar 2015, 11:19
Bad customer service/experience
I called miway yesterday to query the increased premium and access. After having a conversation with Zandile she assured me that she will call me or get her manager to call me as the increased access/premium was not accurate. Till now I'm still waiting for someone to call me and amend the amount.
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Replies (1)
MiWay Insurance's replyOfficial
13 Mar 2015, 16:16Hello Zebragirl,
We need to unconditionally apologise for not getting things right initially and for the run around you experienced trying to get this sorted! Thanks for giving us another chance - Zandile has since called to discuss your concerns with you in more detail and she also adjusted your policy to better suite your needs!
Please don't hesitate to give us a call if you have any further questions or if there's anything else we're able to help with.
Kind regards,
The MiWay Team
We need to unconditionally apologise for not getting things right initially and for the run around you experienced trying to get this sorted! Thanks for giving us another chance - Zandile has since called to discuss your concerns with you in more detail and she also adjusted your policy to better suite your needs!
Please don't hesitate to give us a call if you have any further questions or if there's anything else we're able to help with.
Kind regards,
The MiWay Team
MiWay Insurance's reply13 Mar 2015, 16:16
Official
Hello Zebragirl,
We need to unconditionally apologise for not getting things right initially and for the run around you experienced trying to get this sorted! Thanks for giving us another chance - Zandile has since called to discuss your concerns with you in more detail and she also adjusted your policy to better suite your needs!
Please don't hesitate to give us a call if you have any further questions or if there's anything else we're able to help with.
Kind regards,
The MiWay Team
We need to unconditionally apologise for not getting things right initially and for the run around you experienced trying to get this sorted! Thanks for giving us another chance - Zandile has since called to discuss your concerns with you in more detail and she also adjusted your policy to better suite your needs!
Please don't hesitate to give us a call if you have any further questions or if there's anything else we're able to help with.
Kind regards,
The MiWay Team