Bad Customer Service Claims

I am a client and pay my premiums monthly without any hitch or hesitation, I don't expect to beg or keep on phoning or emailing to get attention when I put a claim. I expect best customer service for what I pay for, currently I am really getting Bad customer service, never thought I have signed for that really, your 2 to 3 days turn around time is not accurate, rather put in there as 2+ Weeks to finalise a claim. Two weeks ago the lightning strike two of my TV's and I reported the Incident with the Claims department, but the sad part the consultant I spoke to you could tell the way he talked that there will be bad service, he kept on asking which Insurance I was with before I joined them, oh Yes I had the best Insurance Outsurance turn around time for their claims was strictly 3 working days and your claim will be finalised, their customer service can not be measured to what I am experiencing with this Insurance. I spoke to Abey Solola who and on Sunday 15.11 he sent a mail apologising for the delay and promised that he will get back to me 16.11. Nothing happened not even a phone call for that matter to advise me if they managed to get the quotes on the TV's as thus what they were waiting for. The assessor did their part and completed. The service is ridiculous, I joined this Insurance in June and I gave them all my contact details but fun enough they don't even have correct details at all, how did they capture my details, lastly they can get monies from my bank on monthly basis since then, now I am struggling just to get a claim finalised. I can't stand bad customer service and especial when I am paying I truly expect to get the best service that I am paying for. I just need to cancel this Insurance it's ridiculous and I am warning you all to be careful as their advertising doesn't match to their services at all.