BAD CUSTOMER SERVICE AND SUPPORT ETHICS

I am at my withsend thinking what customer services is all about. Maybe I'm confused with term of 72 hours being 72 days. My last conversation with a consultant named Tshepo Malope on the 5th July '22, who assured me that my refund is in process already and my installment should be in my account.

This query has been coming on since June month when I canceled my subscription, due to not having my vehicle any longer. Which in turn was days before the actual debt order, however they have already debt checked my account days before due date. It's been more than the 72 hour period and still awaiting repayment of my own money back to my account.

This however leaves a pure bad impression for this company in their quality of service rendered, that they cannot be consistent as they promised. How would one consider dealing with them again in the near future, if conditions change, or even be a positive word of mouth to others, if their *********** service to this caliber is failing.

Even after many emails sent, no feedback or response has been given or update to why there is a delay in repayment. My review is thus of an UNSATISFIED CUSTOMER, whom they have failed their commitment of word.