Bad customer service and relationship.

Can someone from MiWay please contact me regarding cancelation. I am not getting through. I had my first claim after paying my policy for 12 year uninterrupted and I was not happy at all. It is clear that loyalty on this does not go both ways. First it too two weeks to get my car to a pannel beater. I had to first come to Hellopeter.com to actually start seeing some progress. 2nd it spend another 2 weeks there and one of the issues raised I was told that there is nothing wrong. 3rd it seems everytime we discussed the issue that miway has no cash back or rewards program they dropped my premium a bit but put my excess up. It was a shock for me to realize that my excess has gone up by almost 2500. 4th issue is that after 12 years I had to pay the bigger part of my repair via my excess. My excess was more than 50% of the repair. Yes I know excess is payable on all claims. It's just sad to think that after taking my money for 12 years you could not make a decision on a small claim to maybe waiver the excess or even just charge me like 50%. Just think about it, 12 years of taking my money and then on a 12 000 rand claim I still have to pay 6 700 rand. Yeah fair is fair. But I need a insurers that will be in it with me and not just in it to take my money. I have been saying no to discovery (0% excess) because of my long standing relationship with MiWay and this is what I get in return?