1 reviews | Active since May 2014
Bad customer service and poor administration
I have only been with Miway for 4 months, and 3 out of 4 months I have had Miway deduct different sums of money from my account on random days of the month (not on my debit order date and not related to my premiums). Every time I ask about it I get told it was a bug in the system and they will amend the amount that comes off my debit order on the 1st. I have never experienced such bad service and poor administration from an insurance provider.
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you, and please be assured that this is not the MiWay way! We have since been in touch to assist with your debit order and Glynis has also discussed what is needed from our side to assist you with the refund of any bank charges debited in error.
We thank you for giving us another chance to make things right and we assure you of our commitment to always deliver awesome service.
Please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Please accept our sincere apology for not getting things right initially and for any hassles we have caused you, and please be assured that this is not the MiWay way! We have since been in touch to assist with your debit order and Glynis has also discussed what is needed from our side to assist you with the refund of any bank charges debited in error.
We thank you for giving us another chance to make things right and we assure you of our commitment to always deliver awesome service.
Please let us know if you need help with anything else!
Kind regards,
The MiWay Team