Bad Customer Service and Billing.

I am very disappointment in Miway since last how they handled me as a long standing client with them, last year their customer service regarding my vehicle which their service provider broke of my key i had to call in and they wanted me to pay for the damage until they wrote it of as a loss because i had to fight for it. This year my other vehicle was written off and still i had to call for a update and person working on the cliam never responded to me emails regardinf my vehicle at the panel beaters, after the claim was paid out the Lady called me to ask can they remove that vehicle from my premuim i said yes, to my surprise they have been deducting since end july to end october, i want my refund for those months and cancel my other vehicle with home content insurance and take my business somewhere else, i have been with them since 2015. I completed a call back no one called me back but if i want a new insurance they quick to call you, Miway your aftercare service is very bad.