1 reviews | Active since Jul 2010
Bad Customer Service - AGAIN
<p>Please note that no one from your office has contacted me with regards to the following issues:</p> <p> </p> <p>· Driver door cannot open from inside</p> <p>· Left rear door cannot open at all</p> <p>· There is wind noise when I am driving (seems like a window or door rubber isn’t sealing properly</p> <p>· Pain work on the bumper is not clean</p> <p>· Bonnet hinge is not painted</p> <p>· All left windows are not working</p> <p>· Left mirror is not working</p> <p>· Dashboard light comes in with a message that says “both left and right front park lights are not working)</p> <p>· The car doesn’t flash and beep anymore when I lock and unlock it (I wonder if the alarm works)</p> <p>· None of my windows can be closed via remote anymore</p> <p>· I am not happy with the type of hooter fitted in my car. It doesn’t sound the same way as the one replaced.</p> <p> </p> <p>Please note that most of these things were reported to Busisiwe on Tuesday, She promised that either Ruan or claims manager will contact me about a way forward. No one has contacted me. I believe that I have been very patient with your office to attend to my queries. I have reported some of the faults to Brian, and he said some of them can be attended to quickly but some will need the car to be booked in, my question is what am I going to drive while all these faults are being attended to? My car is not in the state that it was before my accident let alone the status it was in after the accident but before it went to Renew IT Randburg. I am very disappointed with the service I received from Miway together with the panel beater. I hope that I want to go through to the ombudsman to get my car sorted.</p>
We really value your feedback and please accept our apology for the let-down. We have passed your message on and an agent will be in touch.
Best regards,
The MiWay Team
Best regards,
We really value your feedback and please accept our apology for the let-down. We have passed your message on and an agent will be in touch.
Best regards,
The MiWay Team
Best regards,
Apologies for not getting back to you as promised Maphetla!
Ranzo has since been in touch to discuss your concerns. Our service providers assured us of their commitment to get your vehicle repaired ASAP, and they’ll keep you in the loop moving forward. Please give us a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Best regards,
Apologies for not getting back to you as promised Maphetla!
Ranzo has since been in touch to discuss your concerns. Our service providers assured us of their commitment to get your vehicle repaired ASAP, and they’ll keep you in the loop moving forward. Please give us a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Best regards,
