Bad customer service

On the 31st of December o called MiWay Insurance, the reason for my call was to make sure if what they are saying (MiWay) is true that when u insure 2 cars you get discount. Unfortunately the person who was helping me said I already got the discount of which I didn't believe him because they told me is pro-rate. MiWay has tendency of not getting back to clients as they promise that they will call u back. I even requested the recoding till today I'm still waiting. Now I'm thinking of looking for quotations to insure my cars.