Bad customer service

Miway marketing strategy & adverts vs the service they provide to us clients are 2 opposites. Since inception of my claim, my car will be going back for the 5th time due to panel beaters' incapability to repair it correctly. Before taking insurance with these guys, please ask yourself questions, value for money, service you receive from their consultants, lead time to repair your vehicle. I have a comprehensive cover but think the standards of their supposedly reputable panel shops is pathetic, consultants don't liaise with you till you sent a hush mail.