bad customer service

you can send a call me request on their app. after more than 30 requests, over a 2 weeks period, when they call me back all they did is buzz my phone once as the phone vibrated twice at 7:30 am. thereafter I got a message that they tried to contact me to no luck 30 minutes later, around 8AM. they don't care about their customer call me requests. it is just a tick box excercise.