Bad Customer Service.

I've been with MiWay for a long time now and this is my first time getting such an ugly poor service. It only takes an individual or few lazy people with an attitude to damage the reputation of an organisation.<br> Our Car was towed on the 20th of Nov and MiWay sent an email with the name Kwena Papole as the Claims Rep who will be assisting us with our claim. We've been trying to reach Kwena from Monday the 23rd of Nov with no luck, right now we are sitting in the dark, there is no one to at least help us with information of any progress on our vehicle. The quotation was sent to them on the 23rd no action has been taken. You call the claims department you speak to Sonia who is already annoyed by you before she even knows what you calling for, her answer is Kwena will get back to you and thats it.<br> I doubt if that Kwena exist at MiWay or its just a way avoiding certain customers. I have always been refering people to MiWay as the best Insurance but just this experience has made me think otherwise. I guess l am not the only one with this type of complaint and all l am asking for is that MiWay Public Relations management observe and get the right people on key positions as Claims Reps.