Bad customer service

We have been with MiWay since 2011 and NEVER claimed for anything. Recently we were in the unfortunate situation of having our house burgled. We reported the incident to the police. They sent their fingerprint expert immediately. We contacted Miway with the details of the burglary and the case number. My husband was questioned for about 2 hours with the same questions over and over. They said that we need proof of purchase or photos of the ****** items. Some of these items were gifts and some were bought a few years ago. We emailed them with all the proof that we could find and had to supply phone numbers of people who gave us gifts. We never heard anything in days. My husband phoned to ask what was happening and they said an assessor will be coming to our house. He came after we contacted him. He asked the same questions and recorded it on a dicta-phone and took pictures. No feedback . They then informed us that another assessor has been assigned to our case. He also came with a dicta-phone and the same questions. This nightmare has been going on for exactly a month and nothing has been finalised. This makes me wonder if all insurance companies treat their clients like *********.