Bad Customer Service

I have submitted a claim the claim has been approved the excess is payable is the amount the items has been insured for.

I have requested that hey send me the policy and highlight where it states that i need to have had uninterrupted insurance for 12 months before claiming in order for my access not to be so high that was on Friday. Still no one has come back to be yesterday I requested a call back and again this morning but still no feed back.

Funny how it works when you have a problem and need to claim or need assistance after you have taken insurance no one seems to want to assist but yet they will phone you non stop at any hour of the day just so you can take out insurance with them