Bad customer service

Good Day

I’m writing to email to confirm that I did receive the communication in regards to the access. I do not however recall agreeing to new stated terms about the access changing in relation to my policy , if possible may you please send any evidence such as a signed contract of the access or a copy of the recording of me agreeing to such.

I believe Miway should’ve communicated clearly with me and emphasized the change in order for me to be able to thoroughly understand the amendment of the Access. If there isn’t any concrete evidence , I will not be liable for any Access on my Claim.

Therefore pease note that I will not hesitate to contact the Insurance Ombudsman and relevant social media platforms to seek further help as it seems that you’re failing to help me accordingly.

Looking forward to your response. Regards