Bad Customer Service

I was involved in a car accident on the 11th May 2018 and Miway Insurance which I am insured with rejected my claim since they said that the damages on the car are less than my excess fee so I had to arrange for the repair of my car at my own costs.

Having accepted the decision as made by Miway, I then requested 3 quotations from different panel beaters but all quotations were far above my excess fee.

So having to realize that I had to refer this matter back Miway for review and reassessment. The Miway official who was in charge of my claim did not help at all up until i requested for the escalation of this matter.

I am not happy at all about how am being treated at Miway as this shows very well that Miway doesn't care about their clients. In this note I would like to openly convey my disappointment and mention that I that I am cancelling my policy with Miway and would advise others not to consider Miway Insurance.