Bad customer service

I lodged a claim on 29/11/2017 that my car was involved in an accident, the booked my car for assessment, then they told me that they are busy validating the claim, its the 7th day today, they cant be trusted, i gave them everything they needed. My claim no is C911740. I am paying R816 premium every month and they call if i can skip even a day to say we did not receive your monthly premium, but come the day the have to deliver accordi ng to what they promised, they take the whole month just to process a claim. Im inconvienced