BAD CUSTOMER SERVICE

Miway insurance just made the list of many service providers that fail to live up to their standards. I was contacted by Miway on the 17th of August 2017 and they told me that they will send someone to install a device in my car on the 9th of September so I made the necesary arrangements to so that they can conduct their work. Come 9th of September, no one phoned me from Miway or from the company that was coming to install the device. I had cancelled all my plans to accomodate them. Miway then phoned me last week 19th September to inform me that my insurace had been suspended because I failed to install the device to which I answered it wasn't my fault, the installer failed to pitch. The administrator I was talking to then promised that he will arrange for someone to come I even requested that they send me contact details of the installer. The administrator promised that on the weekend/Saturday to be exact the 23rd someone was gonna come and install the device and guess what??? dololo and bearing in mind this past weekend was a long weekend so I had to wait for Monday and gave Miway a call. I couldn't get a straight answer and till now I'm waiting for fredback from the administrator. I AM SO DISAPPOINTED WITH MIWAY. I asked them to cancel my insurance coz they are failing to deliver.

Zenande Cape Town