mM
mduduzi M

1 reviews | Active since Aug 2013

17 May 2017, 15:37

BAD customer service

<p>Called in to upgrade my insurance package, add more items. I asked the lady who was helping me MATILDA to hold for me as I was at a petrol station and I was not allowed to be on the phone. To my surprise after less than a MINUTE the lady hung up the phone, JUST LIKE THAT. Clearly MIWAY doesnt need business. </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply17 May 2017, 16:17
Official

We're sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply22 May 2017, 15:17
Official

Thanks for giving Bongi the chance to step in and assist with your policy review and amendments. We do apologise for any hassles you experienced initially, and we’d like to thank you for deciding to stay with us.

Best regards,
The MiWay Team