1 reviews | Active since Nov 2016

12 Dec 2016, 09:58

Bad Customer Service

<p>I wrote a review a couple of weeks ago complaining about Miway, well my story is still continuing.</p> <p> </p> <p>I had an accident about 3 weeks ago. The lady helping me with my claim is not following up with me.</p> <p>I am still waiting for me car to be taken from the tow yard and repaired. The consultant cannot tell why there is a delay. In the meantime there are costs being incurred while my vehicle is sitting at the tow yard.</p> <p>I have emailed, phoned and left messages for Gloria to contact me. This is frustrating as the festive season is upon us and these companies close.</p> <p>I am really not impressed with MiWay at all and I am not the first...</p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply12 Dec 2016, 10:44
Official

Thank you for your comments and apologies for the lack of service you experienced! We’ll get a claims advisor to get in touch to discuss your concerns.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply19 Dec 2016, 09:51
Official

Thanks for your comment and for the opportunity given to respond!

Gloria has since been in touch to discuss your concerns with you in more detail, she also explained the claim process and what to expect moving forward. Please let us know if you have any further queries!

Best regards,
The MiWay Team