Bad customer service

Bad customer service this far I am writing this review with so much disappointment from how Miway has treated me since I submitted my claim I was in an accident in the 13.11.2024 and reported it to them .The gentleman assisting me handles me well by organising a tow truck for my vehicle.I was told my car will be taken to SMD . Indeed it was taken it to SMD coz I even followed the tow truck to the premises. The following day later in the afternoon my car was taken to RARC which no communication or authorisation was made by myself as the client and Miway. Assessment were made and was also given a quotation. I called numerous times to get to use the option of using a different panelbeater as I am not satisfied with RARC due to many bad experiences faced by my colleagues who got service from them. Friday I opted for a release letter to take my car to panelbeaters for 2 quotes required by Miway I get to RARC I'm told the letter is incorrect it states I must give them authority to release the car from SMD TO RARC,how so as they already took the steps without my concent to do so . I had to turn back and called the insurance spoke to another consultant and told him again and said he will send the letter only to find he didn't.This morning I called and spoke to another one who seemed so unhappy or not interested to even answer any question.He took my email and said I'll send the letter and cut the call in my ears. I have been a loyal client to Miway for the past 9years but this kind of service I'm getting in absolutely ashamed and beyond disappointed to even think it's from Miway😭