Bad customer experience but Great resolve at the end

I need to make it clear: On this review, I am giving a rating of 5 to MiWay for eventually resolving my issue but my claims and repair process is still a sore topic. I have been with MiWay since April of 2014 and never claimed on my car once. About a month or 2 ago I had my first claim. A very minor claim even. It was a bump by a taxi driver on my front fender. The claims and repairs process went from smooth and turned into an absolute nightmare. Every phonecall I had with MiWay post "repair" left me feeling helpless and crying. My car came back from ''repairs'' with mechanical damages it didn't have. From a bump on the fender to major mechanical damages. It almost felt like someone during the ''repairs'' process touched my car in ways and places they shouldn't have, for whatever reason. Like something ********* had gone on. No one was hearing me or willing to assist at call center level. No one was even escalating my issue. I had to get legal help and eventually they got me the details of the executive structure of MiWay and I escalated the issue at my personal capacity. Eventually after a month of hell, someone finally heard me and my issue was then resolved. My car mechanics were restored to the condition they were in when I handed my car over to the recommended panel beater. Because of fears of premature compliments, I took some time before I was finally comfortable to leave this review here. A painful and disappointing experience that ended well in the end. If there ever is a next time (hopefully not), may we all do better.