Bad Customer Experience

On the 31st of December I called Miway and spoke to *** regarding the installation of tracker in my car. I kept getting SMSes from you guys even though I was under the impression that David had updated my account. I sent him countless emails to confirm if the up was done but he never responded. I called again on the 9th of Jan because I had just received another SMS asking me to confirm if I had installed a tracker or I will not be covered. I spoke to *** who confirmed that the update was never done. So he updated my policy and confirmed receipt of the certificate. I asked him to transfer me to a David's Supervisor and he said he was busy but he will call me back. I am still waiting for that call. The only thing I want is to be respected as a customer there are a lot more insurance companies that offer what you offer with more benefits but I chose you and this is how your staff treats me. I will be shopping around for another insurance company and hopefully in the near future I will be moving.