Bad Customer Experience
I am not happy with your Service. You debited my account weeks later than the date that was initially agreed in the contract. You updated my profile without my permission. I trying to call your call centre to resolve this, and your call centre is closed. Your operating hours on your website says your call operates till 8 pm. Please update your website accordingly.
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
20 Mar 2018, 07:43We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply20 Mar 2018, 07:43
Official
We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
23 Mar 2018, 10:24Please accept our sincere apology for not getting things right by not debiting on the agreed debit date. Thank you for giving Khulu a chance to explain the issue in detail.
Kindly be assured of our committed to deliver a world class service and we urge you to let us know if you need help with anything else!
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply23 Mar 2018, 10:24
Official
Please accept our sincere apology for not getting things right by not debiting on the agreed debit date. Thank you for giving Khulu a chance to explain the issue in detail.
Kindly be assured of our committed to deliver a world class service and we urge you to let us know if you need help with anything else!
Best regards,
The MiWay Team
Best regards,