Bad Customer/ Client Service

m experiencing terrible customer from MiWay Insurance company. I was in a car accident on the 24th November 2017 which was not my faulty. My car was knocked from the back by a company that had break failure. Luckily I was not injured but just traumatized, 2 weeks later after my recovery I phoI aned to find out about the plans and procedures. MiWay did not give me the information I needed, the lady who was working on my claim from MiWay went on leaving without notifying me and giving me the next person to be in contact with. Thereafter, every time I called I had to explain my story over and over, then I would be put on hold for a good 30 minutes, and after being on hold I get told "I will get back to you" and they never did. I had to make phone calls and send emails to get updates about my car, and when I call, I get passed on from one person to the other. I then receive a link stating the estimated time that my car will be ready which is by the 24th of December 2017. I was not available by then as I went on holiday to Durban. During this period I can understand that some company would closed. On the 8th of January 2018, I called MiWay to find what's happening ? Is my car ready for pick up ? assuming from the estimated date given, I was then told that my car will be ready by 12th January 2018. So I cleared out my day and waited to be sms'ed or called to say my car is ready for pick up. I also arranged if that company can pick me up for collection, as I no transport to get and my car was booked(Fleet VIP Solutions) 45.8 km away from where I live, close to Soweto in my opinion and yet I live 10 minutes away from Sandton. Panel Beaters (in my opinion normally update their clients/customers after each step they have finished with in the car, so that the clients/ customers have track of their vehicle) with Fleet VIP Solutions, I have received about 6 sms's, sms 1 - the vehicle is currently in the panel beating department (15/12/2017 - 09:23 am), sms 2 - the vehicle is currently in the paint preparation department (08/01/2018 - 15:50 pm), sms 3 - the vehicle is currently in the paint preparation department (09/01/2018 - 18 :20 pm), sms 4 - the vehicle is currently being polished (11/01/2018 - 18:25 pm), sms 5 - the vehicle is currently being polished (12/01/2018 - 07:35 am), sms 6 - the vehicle is being washed and quality checked. Once passed QC, you will be receiving a call to collect (17/01/2018 - 07:35 am). And that was the end of updating via sms. On the 19/01/2018 I called to get an update and I was told, it would be ready and done by the 22/01/2018. Today I get a call in the morning 11:14 am saying my car will only be ready next week. Which is what I hear every week when I call. I aso contacted MiWay after that call and they told me that there is nothing that they can do. I needed to communicate with the panel beaters for assistance. Its taking me 2 months to get my car and the company that knocked me (USAID) got there car back 2 weeks later.