SJ
Sharon J
1 reviews | Active since Jun 2015
23 Dec 2019, 15:58
Bad Communication
I am a current client of MiWay with all my household and motor vehicles insurance. I have been trying to add another car for almost a week now due to that they cannot find the make type of car and this is after I sent the formal documents with all the vehicle's information to *** as instructed on 20/12/2019, but have not heard anything back. From the 20th I have logged numerous add Cover on the app and then I get emails saying that a call centre agent will call me shortly but nothing happens. It is the festive season and if something were to happen to the car due to your bad communication you will be liable!!!!!!
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MiWay Insurance's replyOfficial
23 Dec 2019, 16:10Thanks for bringing this to our attention - this doesn't sound right at all! Your message is with the right team and someone will be in touch shortly to see how we can turn this around. In the interim, we apologise for the inconvenience and frustration you have experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply23 Dec 2019, 16:10
Official
Thanks for bringing this to our attention - this doesn't sound right at all! Your message is with the right team and someone will be in touch shortly to see how we can turn this around. In the interim, we apologise for the inconvenience and frustration you have experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team