Bad client service

My car was burgled and badly damaged , I informed my insurer of this on the 2 April 2021 . I am still waiting for a call and today is the 26th. My car is not mobile due to the extent of the damage and it has not been picked up for them to even assess number 1 , so how long will it take to be fixed. Add to that the fact that there is no courtesy car so imagine the inconvenience. I pay my installment faithfully and this is the treatment I get? Five years claim free and when I need them they let me down dismally. Irritated and dissatisfied.