Bad claims service miway

It is now becoming very frustrating that i keep having to complain into order to get a service from miway when i have a claim. The nature of my complaint is that i had a claim submitted 10/03/2019. Due to the bad weather we had friday the 8/03/2019. My household fridge was damaged due to the bad storm and tunder we had. Ive suitted the claim. On wednesday the claims department made contact and advised me they will send a technician to have a look at my fridge. However when the service provider called and asked for availability, i told them i have no one at my premesis during the week. Hence i told miway also when they schedule a technician please get a service provider which can accomadate me on Saturday morning. Gw tech which is miway service provider told me straight they cannot assist me. How can miway only have 1 service provider. I need miway to source a service provider who can accommodate me for a saterday to have a look at the fridge. Everyday there is a delay. My contents in my frisge get destroyed and i have to throw away. At the moment my who fridge is destroyed and had to throw all the contents away. How is miway assisting there clients. I also need an update on how are we going to be compensated for the contents thats been destroyed? The longer miway take the more risk and damaged it is causing to the fridge. I need assistance asap. Please someone assist us been a loyal client to miway. Im sure miway has plenty of other service providers. Or miway needs to come to a conclusion as to how will miway assist us been a client. December i had a claim same story? . I had to put in leave. I had requested again leave at work and they have declined my leave due to the fact i was on leave now in january. Please miway like u adverts are advertised. Putting clients first.