Bad Claims Experience

<p>My Name is Gregory Sehlapelo</p> <p>***</p> <p>I was involved in an accident on the 13th July and my claims consultant was Faroz Amin, I took him a week to arrange for the vehicle accessed and 2 weeks send the claim for approval. Now because of the delays in their process, my car hire benefit is compromised. I now have to spend almost R4000,00 on top of me paying a premium. Today I spoke to Buhle and she tells me that it takes Miway 15 working days to process a claim but at sales stage you are told that the claims turnaround time is 3 working days. The simply means if you have a 30 days car hire benefit three weeks of that 30 days will be for processing the claim. We should just be told to take 60 days at sales stage. I'm not happy at all regarding my claim and I think this is the end of my relationship with my way.</p>