Bad claim experience,you guys claim to be the best

I'm extremely disappointed in the way that my claim was handled, firstly when I called on Monday the 29th June to report my incident , the call got cut off during the conversation with Lindy and 30 minutes later he didn't bother calling me back , had to call and wait while they put me through to him and all he said was they experiencing high volume of calls and that's the reason he couldn't call me back. I work for the competitor and it takes us 3 days to validate and approve a claim with Miway it took 8 days and no one bothered to call me and keep me updated through out the process. On the 8th July I finally got a call from Lindy advising me that the claim has authorized and approved which was step forward. Today 20th July I called the repair center to check how far they are with repairs and they told me the authorization wasn't sent to the panel beater. When I called this morning Sello told me that the claims advisor (Lindy) forgot, like *** who forgets about a clients claim???This is really inconvenient as a customer now have to wait a further 10 days for the vehicle to be fixed and no one from higher management has bothered to call me and apologize for this mess.