Bad Claim Experience with Miway

12 September 2017, my car was involved in a car accident and Miway authorised Algoa Towing to take the car to SMD in East London and we waited for Miway to proceed with their processes.. .........after a week I followed up with Miway they said they will send an assessor,again I followed up after three days still the assessor was never sent......days passed and it was a week with no update from Miway again I contacted them and couldn't get hold of the lady that was dealing with my claim who is Bridget Mohlahlo and another consultant checked the status of my claim using my claim number C886290.....only to find the assessor has sent a report to Miway and the car was suppose to be already authorised.

I had to send an email to Bridget Mohlahlo again on the 26th of September expressing my frustration and trauma during this whole thing and I even mentioned the CEO and the Managing director Rene and Danny....suddenly she started actioning on my claim.

Then we received an email on 29th September 2017 stating the claim has been approved and we need to pay access to Elegant Panel Beaters and we paid access same day when we received the confirmation email.....then Elegant Panel Beaters sent us an update of them ordering parts to start with the process of fixing the car.

On the 02rd of October we received this sms "Your vehicle entered the repair stage - Waiting For Parts. Info:you can track your vihecle at https://smr.audatex.net/customerportal/go/customerView?tokenId=2EC765F9-E60B-6BE5-46B3-E3024FB4661B"

On the 04th of October we received this sms "Elegant Square Panelbeaters posted 1 vehicle photo Status: Waiting For Parts Proj. Delivery 2017/10/27"

On the 17th of September 2017 we decided to go to Elegant Panel Beaters to check on how far they are with fixing the car as it has been a while since we received an update only to find out that the car was written off....that was a shock to us we requested Elegant Panel Beaters to print us a confirmation saying it has been written off. They gladly printed the email and it showed that the assessor (from Elegant Panel Beaters) sent an email to Bhekani Ngcobo (Miway Claims Assesor)on the 6th of October to notify him of additional parts that will be needed for the car ....the Elegant Panel Beaters again followed up on that email on the 10th of October 2017 Bhekani Ngcobo only rep**** on the 12th of October confirming the car should be written off and he didn't care to inform the client. If we didn't go to the panel beater to follow up we wouldn't have known that the car has been written off.

Not only this experience is inconveniencing us but it's also very very costly. See below costs incurred as a result of the claim not being auctioned timeously. October Car Installment paid October MIWAY insurance premium paid We hired a car till the 27th of October as instructed that the car will be ready by then ...we paid access that is incurring interest in someone else's bank account......only to find the car will be written off.

When is our claim going to be sorted and dusted ? We have already lost so much money trying to live with this circumstance and Miway had made sure that it is an even worse ordeal .....Miway has **** to us with best service and yet we received bad service. It is proving all the emails that have been going around on social media to be true.

Miway is the worst insurance company ever.