BAD CALL CENTRE SERVICE

@ Lifa Gololo from the Call Centre (requesting tracker fitment certificates)

This chaps service is poor and attitude is appalling to say the least. Someone please educate him on the basics of customer service. He is more eager to get a review on Hello Peter than to assist clients.

the following are reasons for my statement:

1.He was not interested in emailing me his address as I originally requested (so that I could reply and attach the certificate) but instead send me an sms, which I am sure was the more convenient option for HIM 2.He then very hastily moved on to asking me whether I have internet connection so that I can rate your service. 3.He then EMAILS me the link to HELLO PETER.....INSTEAD...of requesting for the document.... 4.He did not bother acknowledging my email or receipt of the required document (which was also a polite request from my side) 5.Upon follow up on the next morning, he did not even bother to return the greeting of good morning or good day, hence the start of my mail in upper case "GOOOOOOD MORNING" 6.He does not even end mail conversations professionally.

Fortunately for me, "all calls are recorded" and I have all the email communications so if his supervisor is interested, they are available for "quality control purposes".

I question whether or not MIWAY has classes on customer service for their call centre staff or with this incumbent off that day?

Some Advice...

Focus on your SERVICE and your CLIENTS.... the RATINGS will FOLLOW....

Go BACK to BASICS....LISTEN TO YOUR CLIENT......GREET YOUR CLIENT... be COURTEOUS....and THANK YOUR CLIENT......

THANK YOU