Bad business

Their service were not very quick the last few weeks. I had queries a few weeks ago regarding my policy because they just increased my monthly subscription as well as my excess with 10%. I did not claim at all and all my payments were up to date. I then struggled to add additional all risk on an engagement ring. They took a while to get back to me. After everything I decided to look for a new insurance company. I then found a lot better cover for less. When I mailed to cancel my insurance with Miway they did not even called or mailed me back. I had to call them again. They wanted to give me a counter offer, but I were not interested because of the fact that when I asked for a better price they could not do much. But when I wanted to cancel my insurance they want to give me a better price. While I spoke to the consultant she wanted to know who my new insurance company would be. I then told her Legacy Santam. She then wanted to make Santam name bad. I think that this is absolutely inappropriate from one insurance company to make another insurance company name bad.