BAD BADBAD, UNRELIABLE, INCOMPETENCE , NO SERVICE AT ALL

CANCELLED MY POLICY WITH THEM VIA MAIL AND PHONING THEM, AFTER THEM CONFIRMING CANCELLATION, THEY STILL DECUCT NOT ONLY MY PREMIUM AFTER 30 DAYS, BUT EVEN A HIGHER AMOUNT. WHEN I NOTIFY THEM ABOUT IT WITH REF *** ON 25 APRIL2016, SOLONZI SAID THE AMOUNT WILL BE IN MY ACCOUNT WITHIN 7 WORKING DAYS. TODAY 13 MAY 2016 ITS STILL NOT IN MY ACCOUNT, AND WHEN YOU PHONE OR MAIL THEM NOBODY CAN ASSIST, HIGHER UP PERSONEL NOT AVAILABLE, THEY TAKE MESSAGES FOR 2 DAYS WITHOUT ANYBODY COMMING BACK. ITS NOT ONLY BAD SERVICE, ITS NO SERVICE AT ALL. THEY ONLY SMOOTH YOU TO GET YOU OUT OF THEIR WAY..FOR LETTING YOU KNOW EVERYTING IS "SORTED". NO ASSISTENCE AT ALL!! GIVE