Bad Bad Service from Mi Way And Renew it edenvale

Good day I my name is lerato, i really like to report Mi way for a pathetic service. My car has been involved in a car accident from march, Mi Way said must take my car t renew it in Edenvale for repairs, My car was fixed after 2 months and when it came back the car was not drivable at all. i have been calling the insurance and they always tell me the same thing that they will make a follow up with renew it and nothing is being done. I called renew it and i spoke to Thandi who told me that they will give me a courtesy car while they take my car in, i,m still waiting. I really need help, whoever reads my complaint please advise of where can i report or expose mi way and how i can do it. I'm willing to do anything even if it means getting the media involved in this matter as i am now GATVOL. I don't have a car now as i cant drive the car at all and i have to borrow . I am really sad and to top it up they've been taking their premium as normal as if nothing happened