Bad Bad service

insurance claim was made on the 9th of May 2015. It started with excellent service to tow the car to where it would be assesed. After a week they still did not have a report from their assesors. The following week they sent us an e mail regrding the car that had pictures showing even more damages on the car than the night it was towed away. After a nother week of no response I kept phoning and following up they advised that the towing company accepts responsibility for the extra damages so then the car was taken to be repaired. I followed up again as there was no feed back. The car was at DME vereeniging to be repaired and it would take 2 to 3 weeks for the parts. After they did receive the parts I only found out that it was only for the actual incident and not for the damages caused by the towing company. DME advised me that they are still waiting for approval for the extra damages by miway. So then again I had to follow up and get the approval emailed to DME. This whole prosess is in the 7th week now with personell promising to come back to me and never does. Maybe I have bad luck or its just because there is no service at Miway.