BAD BAd service

<p>What a terrible service I have received from MIWAY, I trusted Miway all along,up until today 26 June when I got an accident. I was hited at the back but a guy who fail to stop as we were on a traffic congestion. I took his particulars I phoned my insurance then I was asked if I will claim from my insurance or I will claim from the another part insurance then I wanted clarity about what will happend if I claim from MIWAY then I wa told about access my question was I can't pay than money in not at fault, I will prefer to go for the option of claiming from the other insurance, the person who was assisting me told me that sh will send a letter so that I can forward it to the other insurance, but I was confused about me claiming from the other insurance, are they not suppose to claim on behalf of me as their client,i tried to call Hollard insurance to my suprised the guy asked me why am I the one who is phoning them en he tol me that their client must give me his claim number I til him that MIWAY I the one who said I must phone them hi answer was it so strange my way I the one who suppose to call them not me, I tried to phone him but he told me that he doesn't have, what suprised me was that he called his insurance while we were in scene all of the sudden he doesn't have claim number, I wa angry because I took insurance for times like this but now I am treated like a fool, what **** me off is that I hav been with MIWAY since 2008 this is a first incident, now they are treating me as if I have been claiming to them for several time. An worse part I have been using my airtime, iws told to forward pictures but no one called me,their treatment to me was POOR,wht make me angry when a guy from Hollard ask me why I am the one who is calling them,intsead of my insurance </p>