Bad bad Service

We submitted a warranty related claim on the 24 august 2023 and today is the 8 September 2023 and the claim isn’t yet resolved. When I call MiWay all I get isn’t clarity and they put blame on their third party for not giving updates. My question is, I don’t have a contract with third party but rather with MiWay, it’s not my problem if they are not holding their third party responsible for bad service. I keep on getting promises that I will be called and that never happens and when they do, nothing get resolved.

More than a week waiting for claim to be finalised, that’s so bad and now I understand why some people says they don’t like MiWay cause their service isn’t up to scratch.